Chargeback Policy
Chargeback PolicyWhat is a Chargeback?A chargeback occurs when a customer disputes a charge with their credit card issuer or bank and requests a reversal of the transaction.
Our Chargeback PolicyContact Us FirstBefore initiating a chargeback, we strongly encourage customers to contact us at sales@aaawave.com Most issues can be resolved quickly through direct communication.
Valid Reasons for a Chargeback
Chargebacks may be appropriate in limited situations such as:
Valid Reasons for a Chargeback
Chargebacks may be appropriate in limited situations such as:
- Unauthorized transaction on your account
- Product not received after the confirmed delivery timeframe
- Duplicate charges for the same order
Our Response ProcessIf a chargeback is filed, we will:
- Investigate the claim thoroughly
- Provide transaction records, shipping details, and communication history to the payment processor
- Dispute any chargebacks that we believe are invalid
Consequences of ChargebacksCustomers who file chargebacks may have their accounts temporarily suspended during investigation.If a chargeback is determined to be fraudulent or unjustified, we reserve the right to:
- Restrict or ban the customer from future purchases
- Recover any outstanding balance related to the order
Contact UsFor any order-related issues, please contact us:Email: sales@aaawave.comResponse Time: 24–48 hoursWe are committed to resolving customer concerns fairly and promptly.