Shipment Time
Handling time: All orders are shipped as soon as possible within 2 business day after payment confirmed. However, we cannot control transit time once your package is handed over to the courier.
We process and ship orders Monday – Friday and are unable to offer weekend or holiday delivery.
Shipment Methods
All shipping requires additional 1-2 days of processing time
Free budget shipping (8-14 business days)
USPS Priority (3-7 business days)
Free 2-Day Shipping on Select Items – Includes Hard Drives, HPE Networking, and Yealink! (Choose free shipping at checkout)
Returns Policy
All products sold by aaawave.com are brand new and carry the manufacturer’s full warranty.
All products advertised as BULK or OEM are brand new and carry the manufacturer’s full warranty.
*Note: "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories,
cables,software, or literature. Unless otherwise noted.
All products are shipped to the customer the exact same way that we receive them from the manufacturer. We are NOT
responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void
the manufacturer warranty.
* Note: AAAwave.com does not accept returns for refunds or exchanges of the following items: Product listings that
state "Limited Supply, All sales are final". Opened software and software product keycards. The sales of all the items
aforementioned are considered final.
Schedule and Time
AAAwave offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the
customers purchase date. No returns or exchanges will be accepted after 30 days. All refunds will be made back to
the customer’s original form of payment within 7 business days of receiving the return merchandise. Return
Merchandise Authorization number (RMA) are valid for only 10 business days. Packages must be received by us within
10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted
and the warranty period will be considered voided and cancelled. RMA processing time is 5-7 business days once the
package has been received.
Extra Charge
AAAwave reserves the right to refuse the return or to charge a minimum 10% restocking fee.
There is no restocking fee if the product is returned factory sealed and unopened (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, and accessories. AAAwave can only refund the original purchase price.
We offer RMA replacement without any restocking fee to customers who have received a defective product.
Shipping costs is non-refundable.
Product exchanges can be accepted for defective items, the same exact item only.
Customer’s Duty
aaawave.com does NOT offer "Advanced Replacement" for the exchange of defective merchandise.
aaawave.com does NOT pay the return shipping costs for defective merchandise.
We are NOT responsible for product defects, because we do not manufacture the products we sell. aaawave.com will pay
for shipping "Back to the customer" for exchange of defective items.
All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please
contact us for a RMA number prior to sending your package. aaawave.com will NOT accept packages without prior
authorization and a RMA number.
All packages being shipped to aaawave.com must have a valid tracking number that is with a major courier such as
UPS, FEDEX, or USPS.
